Guarantee Policy

We produce high quality products and all items are quality controlled before leaving our workshop. In the unanticipated case you receive a product that seems defective or the product is unsatisfactory, please contact us urgently, so the issue can be remedied. We offer guarantees for our products against defects in material and craftsmanship, as long as you still own the furniture you purchased from us. The guarantee does not cover natural wear and tear or breakdown of materials due to natural aging, accidents or lack of appropirate maintenance and care.

Warranties for finishes, stains and fasteners are as per the manufacturer guidelines.

In the event your product needs service, provided the item is not modified, excessively dirty or when product failure is due to causes other than defective workmanship or materials, we reserve the right to decide on a case to case basis if servicing can be offered free of charge. 

Cracking and Checking of natural timber

"Season Checking" or cracks are a natural characteristic of all natural wooden furniture and more prominent in rustic furniture. Season checking happens naturally during the drying process of the logs, slabs or timbers. These cracks or season checks, will vary from piece to piece and from timber to timber. Some cracks will be wider than others. Some will be hardly noticeable at all. Typically, the larger the diameter of the log or timber, the larger the cracks and season checking will be. Single (full) slab tables tend to crack easier than joined ones, due to the core of the wood not being removed. Checking adds natural character and beauty to every piece. Season checking does not affect the structural integrity of the furniture.To prevent excessive cracking we strongly advise that you regularly maintain the finish of your products and try to not expose it to the changing weather extrems.

Checking is cracking that develops along the radius of a log. It rarely extends through the beam to the other side, and is accounted for in engineering calculations when sizing timbers. Usually it is not a structural problem. FOHC (free of heart center) timber typically has less checking than boxed heart timber. The heart is the center of the bulls-eye on a log before it is squared up into a timber beam.
Season checking is not considered a defect and is not subject to warranty.

Natural wear and tear

Wood is a very natural material and will change over time. Depending on the finish you choose on your items the need of maintenance varies. Our climate is hard on wooden items exposed to full sun and rain. To keep natural wear and tear to a minimum you should consider a regular maintenance regime. We are happy to discuss the best options for your chosen item. Natural wear and tear is not covered by guarantees.

If you have any concerns about the cracks or season checking in your furniture, we would be glad to talk with you about it.

Contact us at 0800 777823 or email us at

Screw and Bolt Connections

With changes in humidity, the wood can dry and the bolts may become loose. Tighten the bolts periodically on a need to basis. Never put your wooden furniture directly against hot heaters or sources of heat, preferably out of direct sunlight. Doing this may cause the wood to dry and crack.