Returns & Refunds Policy

All our products are quality controlled and are dispatched in best possible condition. Goods are carried 'at limited carrier's risk' (carriage of Goods Act 1979). Any product, that might be received damaged due to freight damage will be repaired or replaced, subject to discussion and conclusion of point of damage. If your goods are affected by such an event, please contact us immediately on 0800 777 823. No claims can be accepted after five days from the date of delivery.

Any faulty goods will be repaired or replaced at our discretion. No claims will be accepted after five (5) days from the date of delivery. Please notify us immediately so we can assess the best way to correct the incident.. All claims should be presented in writing and forwarded to Any wooden items can show season checking, please read our Guarantees Policy in regards to checking and cracks.

As we produce your items to your specifications, refunds are at our sole discretion and will only be made if we are unable to either repair or replace a faulty or damaged product. These refunds will be made by direct credit into the verified bank account of the customer and will be only for the value of the product claimed at the time of the purchase. No refunds will be made for any freight and/or any other costs.
No claims can be accepted after 5 (five) days from the date of delivery.

If you have any comments or questions regarding this website, please contact Spruce Up Limited at

Please contact us on 0800 777 823 between 9am – 4pm Monday to Friday if you have any questions.