Frequently Asked Questions

How do I place my order?

You have several options here

  1. Give us a call on 0800 777 823 and Robyn can assist you
  2. Use our new online store and place your items in the cart
  3. Send us an email, click here
We will send you a confirmation within 1-2 working days

What is your lead time?

Since most of our products are custom made it usually takes about 3-4 weeks from placing your order

What are my shipping options?

Depending on your location we will use the transport company offering the best value for your order.
If you are local or coming to the Bay of Plenty you have the option of collecting your items.

Where are the products made?

Our workshop is located in Tauriko and all our products are produced here. Sustainability is very a important aspect for us and we source our wood locally when possible - this includes the rest of the North Island.

All our products are proudly 100 % New Zealand made.

I have this idea in my mind - can you help me create a bespoke piece?

Yes, our team is happy to! Send us your picture or a drawing and we will create that customised project for you, or simply give us a call to start the ball rolling.

Can you make custom wooden signs?

Thanks to our CNC machine we can transfer your logo onto a sign of your choice, the possibilities are endless, so let us work with you to find the design you like best with you.

Will you install our playground?

Some of the playground equipment is not available through our webshop because we need to work out an istallation plan with you that is approved by the Ministry of Education to keep children save. We do these installations for you.